Business Direction

• Collaborate with the Senior Manager to craft the digital payment and collection product development strategy, ensuring alignment with Global Digital Transaction Services and the broader wholesale cash management offerings.
• Oversee product capabilities, including but not limited to high-value and low-value payment services across various payment rails.
• Manage risk and regulatory aspects related to the products, addressing inter-team and technology dependencies to mitigate project and product risks.
• Monitor competitive and strategic market trends, integrating insights into the innovation and product development pipeline, as well as refining product positioning and pricing strategies.
• Cultivate a deep understanding of current challenges within Transaction Banking.
• Engage with clients across the enterprise to develop comprehensive solutions encompassing tools, products, integrations, APIs, UIs/modals, and process changes.
• Identify and develop new data capabilities to enhance customer understanding, context, and event-driven insights.
• Prioritize and align the product roadmap with business needs, long-term platform health, and partnership requirements.
• Provide guidance to the client segments, Marketing and/or Communications teams on sales and marketing or communication of digital platform capabilities.
• Collaborate with various partner teams to enhance end-customer experiences through data capabilities.
• Translate business requirements into technology specifications and vice versa, ensuring clear communication in both directions.
• Contribute to the development of product-specific sales campaigns alongside the Sales Campaign Manager.
• Establish and maintain relationships with internal service providers, including Marketing, Communications, and Operations, ensuring service level agreements are effectively implemented and upheld where applicable.Business Management

• Coordinate with relevant departments to address significant processing issues related to product design or distribution channels.
• Support the Senior Manager; Global Digital Transaction Services in the market introduction of new products by
  Innovating and capturing client requirements and iterating design and delivery with the Product implementation & technical team.
  Prioritizing and balancing diverse and potentially competing requirements to ensure cohesive product delivery.
  Translating the end customer needs into precise functional requirements.
  Collaborating with the Product & Implementation team to provide comprehensive end-to-end solutions.
  Deciding between bespoke client customizations and core product features.
  Engaging all stakeholders throughout the product development and management process.
  Consistent coordination with cross-functional teams in the execution of all product-related activities.
  Developing detailed implementation plans and closely monitoring their execution.
  Ensuring that sales programs and call plans are consistently in place, with proper execution schedules monitored and adhered to by all team members.
  Reviewing and providing feedback on customer satisfaction surveys and addressing customer complaints promptly.

• A comprehensive knowledge of Tanzanian Banking products and systems that support them, and a good understanding of other international products.
• A detailed understanding of product offerings in the wider financial services industry
• Detailed knowledge of financial services regulatory framework
• Detailed knowledge of consumer buying behavior, marketing techniques and evolving trends
• Understanding of customer segmentation theory and practice.
• A detailed understanding of industry, advisory, regulatory and professional bodies
• Understanding of legislation related to financial services and channel delivery
• Ability to construct reports, executive summaries and briefs
• Communication skills – both written and oral
• Business planning
• Strong analytical skills
• Strong computer skills
• Advanced computer skills- is a requirement
• Basic numerical skills for data Management & MI reporting
• Good interpersonal and networking skills
• Basic Technical understanding of the bank’s products and services
• Team management skills
• Professional report writing skills

• Bachelor’s Degree in Banking, Business, Computer Science, Finance or related fields.
• A Master’s degree is an added advantage
• At least 5 years of proven work experience in product management in a reputable bank or Financial Institution.NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
  Female candidates and people living with disabilities are strongly encouraged to apply for this position.

  NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

  Only shortlisted candidates will be contacted.