Branch Manager – Mkwepu at Exim Bank December 2024
Full time @Kazi Portal – Ajira 365 posted 1 day ago in Banking, Economics and Financial Services Shortlist Email JobJob Detail
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Job ID 1013
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Career Level Manager
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Experience 5 Years
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Gender All
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Industry Banking, Economics and Financial Services
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Qualifications Degree Bachelor
Job Description
Branch Manager – Mkwepu
Location :Mkwepu
Experience :
5 – 7
Posted :02-Dec-2024
Job Description
• To meet branch Retail and SME Financial Targets through a World class Sales and Service Management system and within established product programs through the branch. To work closely with Central Operations Unit to operate and maintain a smooth running and operationally efficient branch, that conform to the financial institutions and BOT regulations, rules and guidelines issued from time to time. This will include servicing corporate customers.
Roles & Responsibilities
• Accountable for all aspects of running a successful branch, delivering great business performance and leading and motivating a team that provides the best customer experience in your area. • Primary responsibility will be to drive business (CASA and Fee Growth) product sales and Customer Service with oversight on branch operations, compliance and control • Understand your customer base and identify opportunities to build and grow profitable Relationships. • Deliver against business and sales performance. • Acquire new customers and retain and grow your relationships with existing customers. • Responsible for the operational efficiency of the branch and productivity of its staff. • Responsible for the operation and maintenance of the integrated systems, and retention of accurate and up to date records of all transactions including inter-bank transactions. • Prepare periodic and statutory reports for management. • Have a good understanding of branch control procedures with specific focus on financial security. • Take ownership for resolving complex problems, working with colleagues in other offices / Branches to provide a seamless experience for your customers • Provide a superior level of customer relations and promote the service culture through coaching, Guidance and staff motivation. •Participate in community affairs to increase the bank's visibility and enhance new and existing Business opportunities •Perform other duties in the absence of the MCSOP / Ops Manager as directed by the Cluster Head •Set challenging performance and business objectives. •Work to your peoples' strengths and instill in them the passion and commitment to deliver an exceptional service. •Monitor your teams’ effectiveness by developing individual performance objectives and make recommendations for improvements, while also being accountable for achieving sales and customer satisfaction objectives. •Address and manage under performance as soon as it is identified following company guidelines.