Job Location :
Head Office, Hq
Job Purpose:
Responsible for driving sales while ensuring usage and retention of Retail Banking digital products such as NMB Mkononi, Internet Banking, Dunduliza, Kikundi, etc. Coordinate the execution of digital sales strategy across the network. Provide leadership and support to the sales force team (DCAs) and monitor Digital products’ performance in line with the bank strategy.
Main Responsibilities:
Oversee the execution of digital banking strategies across the network to drive sales of digital products while ensuring that the level of execution is in line with bank strategy.
Work with all functions of the bank including Retail products, Sales & Service, to define and deliver end-to-end customer experience on digital banking.
Develop, propose and communicate Key Performance Index (KPI’s) aligning with strategic direction of the Digital banking business.
Responsible for monthly performance reviews of digital products KPIs across branches and zones.
Coach, provide support and coordinate the field teams (Digital Channels Ambassador, Direct Sales Staff and NMB Wakala
Prepare objectives and perform periodic performance review matrix and evaluations for the digital sales taskforce.
Develop strategic road maps (route plans) for DCAs visitations for schools, religious institutions and other key segments.
Organize and implement training to Branch staff, Digital Channels Ambassadors and NMB Wakala in all new initiatives undertaken in the Digital Sales department.
Coordinate product implementation between business; operations, technology and all third parties.
Scan the market and provide market insights that will assist in the growth of digital products.
Work closely with the Marketing department and develop promotions and campaigns.
Work closely with the Technology and Retail Products team in project management of digital products including tests and pilot.
Knowledge and Skills:
Broad understanding of Alternative Channels
Strong analytical and reporting skills.
Project management Skills.
Strong Microsoft Office.
Strong communication, presentation and negotiation skills.
Interpersonal skills and stakeholders’ management.
Qualifications and Experience:
Bachelor’s degree in Business Administration, Banking, Finance, Computer Science or related fields.
A minimum of 5 years of sales experience, including 3 years in a leadership role in the banking industry, Microfinance Institutions or Mobile Network Operator (MNO).
A proven track record of meeting or exceeding sales targets is crucial.
Prior exposure in field team Management or FMCG operations /indirect sales/Vendor support management/ will be an added advantage.
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.
