Guest Experience Manager – Ngorongoro Lodge Member of Melia Collection
Arusha, TZ
“The world is yours with Meliá”
Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family 🚀
Discover some of the benefits we offer:
- My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
Be proud to belong to Meliá as we are proud of you 😉
The Guest Experience Manager is the head of the department in the hotel, ensuring compliance with product, service and image standards, for the maximum satisfaction of customers, always offering unique and personalised experiences and committing to achieve excellence in customer satisfaction and optimisation of economic and human resources under their responsibility.
- University degree, preferably Tourism or Hospitality, Marketing or similar.
- Knowledge of brand strategies
- Knowledge of hotel management and/or Customer Experience tools
- Financial knowledge
- Knowledge of Hotel Operations
- Ability to lead and inspire a team
- Organisation and planning
- Analytical capacity
- Proactivity and Innovation
- Excellent communication skills
- 3 years in a similar position in the hospitality industry. Internal: At least 2 years’ experience in the Guest Experience department in a Manager role.
To apply for this job please visit careers.melia.com.
