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The Guest Experience Manager is the head of the department in the hotel, ensuring compliance with product, service and image standards, for the maximum satisfaction of customers, always offering unique and personalised experiences and committing to achieve excellence in customer satisfaction and optimisation of economic and human resources under their responsibility.
University degree, preferably Tourism or Hospitality, Marketing or similar. Knowledge of brand strategiesKnowledge of hotel management and/or Customer Experience toolsFinancial knowledgeKnowledge of Hotel OperationsAbility to lead and inspire a teamOrganisation and planningAnalytical capacityProactivity and InnovationExcellent communication skills3 years in a similar position in the hospitality industry. Internal: At least 2 years’ experience in the Guest Experience department in a Manager role.
To apply for this job please visit careers.melia.com.
