ASSISTANT CUSTOMER SERVICES OFFICERS II – 10 POST
Full time @Ajira Portal: Sekretariat ya Ajira (PSRS) posted 5 days ago in Tourism and Travel , in Transport and Logistics Shortlist Email JobJob Detail
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Job ID 764
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Career Level Officer
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Experience Less Than 1 Year
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Gender All
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Industry Tourism and Travel
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Qualifications Diploma
Job Description
Position type: Regular Full-Time
Employer: Mamlaka ya Viwanja vya Ndege Tanzania (TAA)
Application Deadline: 12-12-2024
JOB DUTIES AND RESPONSIBILITIES:
i. To identify customers and their needs;
ii.To interact with airport customers to provide them with information and guidance on their inquiries regarding services provided;
iii.To coordinate with other departments on customer care matters and provide reports daily, weekly, monthly, and annually;
iv.To provide consistence customer care of the highest standards in accordance with professional ethics in the working environment;
v.To communicate courteously with customers at all times by telephone, e-mail, letters, face to face, etc;
vi.To receive and transmit airline information and flight schedules to passengers and customers;
vii.To receive flight information from Air Traffic Controllers and other airline operators and submit to supervisors and other users;
viii.To issue gate passes to visitors;
ix.To keep records of Airport visitors;
x.To provide information on Tours, Travel Agent and Hotels to customers;
xi.To guide and give explanation to visitors at the airport; and
xii.To perform other duties as may be assigned by supervisor.
QUALIFICATION AND EXPERIENCE
Holder of Diploma in Customer Care, Business Administration (Majoring in Marketing), Commerce, Marketing, Mass Communication, International Relations, Sociology or equivalent qualifications from a recognized Institution
To apply this job click HERE
