Read here information about a check-In Agent Job Vacancy at CNS Group
Job Description
Job Title: Check-In Agent
Department: Logistics
Industry: Aviation
Work Location: Iringa
Job Summary:
A Check-in Agent is responsible for assisting passengers during the check-in process at the airport. They ensure smooth and efficient service by verifying travel documents, issuing boarding passes, handling baggage, and providing customer support. This role requires excellent communication skills, attention to
detail, and the ability to work in a fast-paced environment.
Key Responsibilities / Duties:
• Greet passengers and provide friendly and efficient customer service.
• Verify travel documents, such as passports, visas, and tickets, to ensure compliance with airline and immigration policies.
• Issue boarding passes and baggage tags while ensuring baggage allowances and restrictions are followed.
• Assist passengers with seat selection, special requests, and upgrades if applicable.
• Inform passengers about flight details, gate changes, delays, and other relevant information.
• Handle passenger inquiries and resolve complaints professionally and efficiently.
• Assist in coordinating with security, customs, and immigration personnel as needed.
• Ensure compliance with airline regulations, safety protocols, and company policies.
• Assist passengers with disabilities, unaccompanied minors, or those requiring special assistance.
• Collaborate with other airport staff and airline personnel to ensure smooth operations.
Job Requirements
• Education:
o Diploma or equivalent (Bachelor’s degree in a related field is a plus).
• Language Skills: Proficiency in English language is preferred.
• Experience:
o Prior experience in customer service, hospitality, or airline operations is preferred.
• Skills:
o Strong communication and interpersonal skills.
o Ability to work under pressure in a fast-paced environment.
o Proficiency in multiple languages is an advantage.
o Basic computer skills and familiarity with airline check-in systems.
o Flexibility to work in shifts, including weekends and holidays.
o Professional appearance and a positive attitude.
How to Apply
- Visit our website: www.cnsgroup.co.tz/job-openings/
- Or send us your CV and Resume to hr@cnsgroup.co.tz
To apply for this job email your details to hr@cnsgroup.co.tz