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Technical Support Specialist at Tabono Consult January 2025

Contract @Tabono Consult Limited posted 8 hours ago in HR & Administration
  • Tanzania View on Map
  • Post Date : January 19, 2025
  • Apply Before : January 30, 2025
  • 0 Application(s)
  • View(s) 6
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Job Detail

  • Job ID 4776
  • Career Level  Officer
  • Experience  4 Years
  • Gender  All
  • Industry  HR & Administration
  • Qualifications  Degree Bachelor

Job Description

Job type: Full-time

 

Job Title: Technical Support Specialist

Location: Dar-es-salaam, Tanzania

Job type: Contract based.

 

 

Duties and Responsibilities 

Technical support specialist troubleshoots technical issues, provide timely customer feedback, and support the roll-out of new solutions, among other duties. The Technical support officers also liaises with customers directly, as well as creating written documentation hence requiring excellent written and verbal communication.

  • Troubleshooting technical issues related to respective solution.
  • Diagnosing and repairing system faults and errors.
  • Installing and configuring hardware and software solutions.
  • Speaking to customers to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Talking customers through a series of actions to resolve a problem.
  • Following up with clients to ensure the problem is resolved.
  • Supporting the roll-out of new solutions.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.
  • Testing and evaluating new technologies.
  • Participating in team discussions and huddle sessions.
  • Participating in learning hour and knowledge sharing.

 

Education and/or Work Experience Requirements

  • Degree in computer science or information technology.
  • At least 3+ years of experience in technical support role
  • Certification in ITIL is required.
  • Certification in Project Management is advantageous
  • Prior experience in tech support, software design and support, or a similar role.
  • Proficiency in Windows/Linux/Mac OS.
  • Experience with remote desktop applications and help desk software.
  • Attention to detail, good problem-solving skills and a team player.
  • Excellent interpersonal & communication skills.

 

Personal Characteristics:

  • Strong sense of personal integrity.
  • Ability to multi-task.
  • Flexibility and adaptability
  • Passionate about trending technologies, especially open source

 

How to Apply:

This is Full-time Job, Qualified candidates are encouraged to submit their applications to info@tabono.co.tz.  Please mention the job title in the subject line of your email. Only candidates who meet the requirements will be contacted.

 

Deadline: 30th January 2025

Required skills

ability to meet deadlines Data analysis Flexibility and Adaptability knowledge management Strong communication skills

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